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Every message becomes a ticket that a person works through. You get a reference on screen the moment it is filed, so you can see it went somewhere rather than hoping it did.
Money Questions Come First
Anything about a charge, a contribution that did not arrive, or your place in the queue gets looked at ahead of everything else.
Context Is Attached for You
The page you were on and any errors it reported are sent along, so you do not have to describe where you were.
There Is No Support Inbox
Rally does not publish an email address to write to. Everything comes through here, which is how nothing gets lost in a mailbox.